The best way to cancel any cable service is to simply unplug your equipment and drive to the service office and plunk it on the counter while announcing loudly that you’re canceling your service. It took all of 15 minutes and all the service rep said was “Sorry to see you go.” No retention techniques, nothing. It was the best customers service experience I ever had with Comcast.
In my experience helping an elderly relative with the cable shitshow, the Comcast service center people are actually really nice and would have done so without the drama. But I definitely recommend the physical side of things.
Although I have done a bit of a chaotic neutral thing myself: Comcast sent her two new boxes instead of one after we switched her to a cheaper box. They wanted us to drive all the way back to service center. Grabbed their UPS account # from the tracking code, filled out the web form and had it sent back with pickup billed against Comcast’s acct. She never got billed a cent.
