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100% agree with this.

I've also heard of A. Something was wrong B. Good job—met expectations C. Something was unusually good Sort of like ride-share "give a complement" feature, since they know everyone gives 5 stars.

Another option (that I've never seen) is to tell the rater their response will be weighted based on their previous scores. So if someone who always gives 5 stars gives a 4 star, it's interpreted as a negative response. But if someone who gives majority 3 star reviews gives a 4 it's interpreted as positive.




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