> I'm constantly surprised by how terrible it is even in high price ranges.
Car makers don't really care. They want features on a list to check off and don't care how well they work. You can't return. The car easily after a month of frustration and realization that the car is the problem not you or your phone trying to interface with them.
That's odd because you know they spend a lot of time/money on interiors. I remember a 2001 German car I owned had terrible cupholders that broke easily(I noticed that is a lower priority for foreign cars). The next model year changed to a more sturdy design. But on the flip side, I've greatly preferred the tactile buttons on the low-end over the touch screens and menus on the high-end.
I'm confident most people care a lot about the infotainment systems. Even 10 years ago, the Millennials cared about getting their iPods to work. I had modded so many friend's cars or upgraded their head units. Their parents, boomers, just assume it's too complicated (which it is) for audio and navigation. I feel like after literally a decade they've all just given up on everything except basic Bluetooth audio (when it works out of the box).
I've ended up renting, borrowing, and test-driving (and buying) a surprising number of cars over the past 5 years and it's pretty uniformly terrible. I remember being sheepish a couple years ago when the most important thing in a new car was phone compatibility. I would have happily preached and bought something that just worked well.
> I remember a 2001 German car I owned had terrible cupholders that broke easily(I noticed that is a lower priority for foreign cars). The next model year changed to a more sturdy design.
Yep! A plastic coke bottle was just big enough to fit. When the bottle warmed and expanded, it was slightly too big and would break the flimsy cup holder. After replacing it once and having it break twice I gave up. I remember later seeing a different model year (I'm pretty sure with the same body style) where they had replaced it with a more normal cup holder.
I would also have the mirror adjustment knob on the door snag on my clothes and snap off.
Car makers don't really care. They want features on a list to check off and don't care how well they work. You can't return. The car easily after a month of frustration and realization that the car is the problem not you or your phone trying to interface with them.