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I'm not more experienced than my peers, but perhaps looking at the other side of the issue would help:

I lose my patience when the documentation is awful. I lose my patience when searching gives hundreds of irrelevant results. (I literally looked up a command today and half the page was dedicated to telling me how to not change a password with the password change command.) I lose my patience when simple things are hard, when systems aren't self-explanatory, when I get text dumps of nonsense rather than what I need, and when have to spend half my time wrangling with finicky tools and processes built by the people who came before me. And I really lose my patience when I realize that nobody values my time except when it wastes theirs.

I say this as someone who regularly asks for help I shouldn't need to: I can't remember our processes and policies because there is no structure to them. If anything goes wrong, there's 50 places I could look to find a solution, and knowing which ones to use and when is a process of memorization, and getting it right is so unrewarding that I'd rather not try at all.




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