> I don't know that any tech companies are good at this?
I’ve found Amazon has always been generous and easy to deal with from a customer support perspective. Apple is pretty good as well though you often have to pay for it (maybe not for web services, I only have experience with hardware and device software issues)
Amazon feels like it has gone downhill lately. The last few times I've complained about them not meeting their Prime shipping guaranteed delivery dates, they've been fairly rude and unhelpful.
At least in Germany, they are still fine (though AFAIK they also don't have the counterfeit product issue they seem to have in the US). I was asking how to handle some DHL shipping problem, they said they can't help me but they are sorry and I got a free month of prime.
I’ve found Amazon has always been generous and easy to deal with from a customer support perspective. Apple is pretty good as well though you often have to pay for it (maybe not for web services, I only have experience with hardware and device software issues)