It's not that black and white. There's "no support", "lots of support", and somewhere in between is "more than what Google has right now."
I think that, when you are the gatekeepers to some people's livelihoods, there's some amount of ethical responsibility to exercise judgement. If you can automate judgement, then great, but if you can't, you should probably implement it with humans.
I think that, when you are the gatekeepers to some people's livelihoods, there's some amount of ethical responsibility to exercise judgement. If you can automate judgement, then great, but if you can't, you should probably implement it with humans.