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OK. Under this definition of "going hard," literally all companies will "go hard" to defend themselves against incorrect small claims suits. The alternative is to always pay anyone who sues you for $100, since the effort of defending any individual suit in that amount will always be greater than the amount of the potential judgment. Of course, you can't do that, because then more people will start suing you for $100, seeing as you're just giving away money for the asking.

Personally I think that a definition of "going hard" that encompasses the behavior of all actors in a space is absurd. But you're free to interpret those words how you wish.



Have you considered that perhaps a better alternative is to act in ways that don't make customers feel they need to sue you for redress?


Everything is tradeoffs. I think Google's stance is probably near optimal for what they are trying to do, even if there are errors from time to time.




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