Can you clarify what exactly you think we're not doing? (Google Registry, that is.) Transfers are a contractually mandated requirement by ICANN, and we definitely support them.
Also, because of GDPR and WHOIS privacy/proxies, we frequently don't even know who the registrant for a given domain is anyway.
What is the support number for people to call when Google locks them out of their account because of an unrelated issue with a separate Alphabet property? There is an established track record for Google screwing over people unfairly.
Also, because of GDPR and WHOIS privacy/proxies, we frequently don't even know who the registrant for a given domain is anyway.