Amazon was banning 3rd party sellers residing in the same building as some of their previous offenders for almost a decade already, so Google has still some stuff to do to catch up with them... With bot customer support they are on the same level of usefulness. After a certain point big companies start behaving like big companies; one can only hope there will be another stream of profitable creativity allowing their new competitors to rise with nicer attitude towards customers until inevitable fall to degeneracy after reaching a certain size threshold.