> You went from “how can I be clearer” to deciding my criteria for clarity are not relevant in this discussion because we are not arguing free vs. paid. I thought that was exactly what we were discussing based on my original question.
You were asking about free vs. paid in a way that would provide no value to the discussion except to discredit a particular anecdote. But that's a distraction from the real problem, the inability to get good support, and that anecdote was just an example and not necessary as proof.
I say your criteria are irrelevant because the answer doesn't change the root complaint at all.
> Especially paid users who generally are too busy adding value to complain.
Adding value to what? I have doubt in that argument for email which usually costs a couple dollars a month. It's not a thousand dollar product that excludes amateurs. And the problem is not the typical user, it's the one that gets banned suddenly. If that happens the more value you're making by doing business over email, the worse it gets!
And none of your points about gmail being useful are relevant to support either.
You were asking about free vs. paid in a way that would provide no value to the discussion except to discredit a particular anecdote. But that's a distraction from the real problem, the inability to get good support, and that anecdote was just an example and not necessary as proof.
I say your criteria are irrelevant because the answer doesn't change the root complaint at all.
> Especially paid users who generally are too busy adding value to complain.
Adding value to what? I have doubt in that argument for email which usually costs a couple dollars a month. It's not a thousand dollar product that excludes amateurs. And the problem is not the typical user, it's the one that gets banned suddenly. If that happens the more value you're making by doing business over email, the worse it gets!
And none of your points about gmail being useful are relevant to support either.