> A very occasional lapse in service is acceptable for entertainment platforms.
I would generally agree that this is acceptable, but it's still a step backwards from Itch and GOG, where my library literally never has a lapse in service. Steam is arguably one of the best DRM solutions out there, but even the best solution on the market still has worse uptime and reliability than a store that just provides users with a bunch of DRM free downloads that they can launch offline whenever they want.
Of course, platforms like Itch don't have cloud saves. But Steam's DRM isn't essential for cloud saves, or for the community workshop, or for the storefront, or for the library management tools. The DRM part of it doesn't add any value to the consumer. So while Steam is an excellent product, Steam without DRM would still be a better product than it is right now.
That's what people mean when they complain about DRM. You can take a great product and add DRM in a way that doesn't completely break it, but it's still pretty much always a strict downgrade in user experience. People look at services like Steam and think, "yeah, this is acceptable. But it could so easily be really great."
I would generally agree that this is acceptable, but it's still a step backwards from Itch and GOG, where my library literally never has a lapse in service. Steam is arguably one of the best DRM solutions out there, but even the best solution on the market still has worse uptime and reliability than a store that just provides users with a bunch of DRM free downloads that they can launch offline whenever they want.
Of course, platforms like Itch don't have cloud saves. But Steam's DRM isn't essential for cloud saves, or for the community workshop, or for the storefront, or for the library management tools. The DRM part of it doesn't add any value to the consumer. So while Steam is an excellent product, Steam without DRM would still be a better product than it is right now.
That's what people mean when they complain about DRM. You can take a great product and add DRM in a way that doesn't completely break it, but it's still pretty much always a strict downgrade in user experience. People look at services like Steam and think, "yeah, this is acceptable. But it could so easily be really great."