That's precisely the point and the problem - the University is there to make money, and the students are the customers. This conceptualization of the goal of the institution had risen on lockstep with the growth of the administration-class in universities, and is at odds with the purported purpose of the academy - to holistically educate students and open minds.
The administration obviously thinks this negative PR is lesser than whatever fallout it would receive from the _sealed_ complaints of a minority of students.
That's precisely the point and the problem - the University is there to make money, and the students are the customers. This conceptualization of the goal of the institution had risen on lockstep with the growth of the administration-class in universities, and is at odds with the purported purpose of the academy - to holistically educate students and open minds.
The administration obviously thinks this negative PR is lesser than whatever fallout it would receive from the _sealed_ complaints of a minority of students.