Thanks for the insight and for wading into the firestorm here.
From the screenshots in the article, it appears there is zero indication to the user that this will be going through Grubhub when they tap that button. Was that discussed? How do you feel about that in terms of it being sufficient notification?
Would you agree that in addition to the limited tech savvyness of restaurant owns, there may also be limited business savvy such that they would have been aware of a term that would allow Grubhub and Yelp to do this? In this case, the restaurant owner seemed to have no clue it was occurring. So presumably if the user and restaurant owner are clueless, and Yelp and Grubhub are taking a cut they may not have otherwise received, I'm a bit unclear as to how that could be viewed as any sort of positive.
Do restaurants receive any reporting of "Grubhub via Yelp" orders/calls?
From the screenshots in the article, it appears there is zero indication to the user that this will be going through Grubhub when they tap that button. Was that discussed? How do you feel about that in terms of it being sufficient notification?
Would you agree that in addition to the limited tech savvyness of restaurant owns, there may also be limited business savvy such that they would have been aware of a term that would allow Grubhub and Yelp to do this? In this case, the restaurant owner seemed to have no clue it was occurring. So presumably if the user and restaurant owner are clueless, and Yelp and Grubhub are taking a cut they may not have otherwise received, I'm a bit unclear as to how that could be viewed as any sort of positive.
Do restaurants receive any reporting of "Grubhub via Yelp" orders/calls?