I totally agree. I'm neutral on Uber, but their advertising is that you book an Uber ride. You don't use Uber to find a driver you like and then hire that driver from now on. Basically, the drivers are treated as the fungible part of providing service to the passengers. Contrast with Airbnb where owners can treat it like an advertising network to market their rental room, and it's totally reasonable to expect that a good experience will lead to more business for that homeowner specifically, not just the app in general.
>You don't use Uber to find a driver you like and then hire that driver from now on. Basically, the drivers are treated as the fungible part of providing server to the passengers.
Which is also one of the reasons that Uber became successful. A lot of the "Uber for..." companies that provided more personal services like massages or house cleaning failed for this exact reason. As soon as a user found a provider they liked it was easy for the two parties to come to a deal for ongoing service and cut out the tech company. That is how a lead generating company works. Uber doesn't function that way because the provider and the consumer don't have an ongoing relationship because the drivers have all been commoditized.
As a matter of fact I know of one person who met a driver through Uber and decided to hire them daily to get to their job without going through Uber ever again. I think that this is extremely rare and that everything in Uber is set up to prevent something like this. Same thing goes for Airbnb and the obfuscation of emails.
It is rare. The reason Uber and Lyft don’t have the same “work outside the network” problem that Wag / Airbnb does is because when you want a ride you want it now. If you had to wait for your “personal” driver to free up, you’d be waiting... or have to deal with scheduling in advance.
You schedule dog walks and lodging in advance, so it is quite tempting to cut the middle man out once you find what you like. Not so with transportation.
It used to be more common. Back when it was all town cars, and up through the early days of UberX, I frequently got business cards and phone numbers from my drivers.
I think it's actually a violation of the uber TOS for the driver to circumvent the app, and of the passenger not following the community guidelines of Uber, if I understand correctly. Similar to how Wag's new TOS tries to prevent contractors from seeking pet walking outside of the service.
