Ok, here's the rant I really try not to give to my passengers. I apologize for the length.
TL;DR - Do you want to date an emotionally unavailable a-hole, or an emotionally manipulative a-hole? Pick your poison.
Lyft's president once said regarding Uber, "We're not the nice guys. We're a better boyfriend." This statement describes Lyft so much better than I ever could. They don't care about doing the right thing, they probably don't even know what the right thing is anymore, their internal sense of morality is pegged to whether or not they can keep people away from Uber.
As a driver, they have the same business model so the fundamentals of the job are exactly the same. Most of the differences are either window dressing, support quality, or bonus-related.
Uber's just kind of cold. Dealing with support is something you try not to do. It feels like they're cutting costs in their support department and they're not interested in convincing you otherwise. It's kind of like they sent you a picture of a middle finger on your third day of work and from that point on you've known the deal.
Lyft is very touchy-feely, they have events so you can eat donuts and they send a lot of emails talking about how you're a member of a community, etc. They also shame you for doing things detrimental to the community, like if you don't accept a ride. Long-term you start to realize it's all very manipulative, to the extent I've started thinking of their logo as a pink snake.
They kind of move and shift things so it's hard to tell what's going on. Especially with their bonuses, look at this[0], where do these numbers come from? 165 rides a week? That's probably 7 12 hour days. But nobody's hitting that, the middle tier might be doable, but not while driving for Uber, too, so you turn off your Uber app for the week and do 7 10's for Lyft. Next week you'll get different numbers, different goals. It's always shifting, always making you think "well, I might make an extra $50 if I don't drive for Uber this week..." Then after a few months you realize you're driving 30% more and making 20% less. And it just kind of happened while you weren't looking, while you were trying to hit these bonuses.
It also used to be that everybody got the same bonuses, but now they personalize them just for you. Because they care. I have no idea what bonuses other drivers are getting at this point, but for many or most drivers the job doesn't work without them (rental program is $1,000/month) so it ends up being an effective lever for controlling drivers.
Or the treatment of XL drivers, Uber lets the driver turn off regular rides but Lyft says that's just not possible and instead tries to "keep [the driver] busy[1]." The notion of keeping independent contractors busy is a strange one. This seems so clearly anti-competitive I don't know how it's even legal. They don't come out and say they'd rather you didn't drive for UberXL, they just want to keep you busy and if that keeps you off Uber then it's a coincidence that never crossed their mind. Why Uber isn't filing a lawsuit over this is beyond me.
Eventually you get sick of Lyft's games and decide to just drive for Uber full-time and within a day you're shaking your head wondering if Uber is even trying at all. Like, at all. So you drive for both. Then you realize if you just turn off Uber for the rest of the week you can hit this bonus on Lyft....
> The notion of keeping independent contractors busy is a strange one. This seems so clearly anti-competitive I don't know how it's even legal.
If my company is paying contractors, they generally want them to be busy; I'm not sure what you mean by that
WRT the anti-competitive statement, are you suggesting that lyft is intentionally making it harder to drive XL for both uber and lyft? TBH, I'm not sure that'd hit on any competition laws but I'm willing to be convinced
Thank you for your post, it lets me see a lot of things I would have never put together. It's impressive how much thought lyft put into their platform to monetize guilt, and ensure "stickiness" of their platform / drivers
I think keeping contractors busy is only productive and worth it if you are getting their money's worth. You are paying them per hour worked, so if we don't have work and they aren't doing anything, we don't have to pay them. Keeping these people "busy" seems to me (and possibly OP) like a way to keep them from driving for Uber since getting paid for specifically XL (I assume) is much better than getting paid for a regular ride. The whole thing is weird because it forces people to choose between possibly getting Uber XL rides (more $$) OR staying busy with normal rides through Lyft where at least they are getting paid!
That is just what I got from the original post, I do not work for either company so it really is hard for me to relate to the pressure OP is feeling.
Lyft's president once said regarding Uber, "We're not the nice guys. We're a better boyfriend." This statement describes Lyft so much better than I ever could. They don't care about doing the right thing, they probably don't even know what the right thing is anymore, their internal sense of morality is pegged to whether or not they can keep people away from Uber.
As a driver, they have the same business model so the fundamentals of the job are exactly the same. Most of the differences are either window dressing, support quality, or bonus-related.
Uber's just kind of cold. Dealing with support is something you try not to do. It feels like they're cutting costs in their support department and they're not interested in convincing you otherwise. It's kind of like they sent you a picture of a middle finger on your third day of work and from that point on you've known the deal.
Lyft is very touchy-feely, they have events so you can eat donuts and they send a lot of emails talking about how you're a member of a community, etc. They also shame you for doing things detrimental to the community, like if you don't accept a ride. Long-term you start to realize it's all very manipulative, to the extent I've started thinking of their logo as a pink snake.
They kind of move and shift things so it's hard to tell what's going on. Especially with their bonuses, look at this[0], where do these numbers come from? 165 rides a week? That's probably 7 12 hour days. But nobody's hitting that, the middle tier might be doable, but not while driving for Uber, too, so you turn off your Uber app for the week and do 7 10's for Lyft. Next week you'll get different numbers, different goals. It's always shifting, always making you think "well, I might make an extra $50 if I don't drive for Uber this week..." Then after a few months you realize you're driving 30% more and making 20% less. And it just kind of happened while you weren't looking, while you were trying to hit these bonuses.
It also used to be that everybody got the same bonuses, but now they personalize them just for you. Because they care. I have no idea what bonuses other drivers are getting at this point, but for many or most drivers the job doesn't work without them (rental program is $1,000/month) so it ends up being an effective lever for controlling drivers.
Or the treatment of XL drivers, Uber lets the driver turn off regular rides but Lyft says that's just not possible and instead tries to "keep [the driver] busy[1]." The notion of keeping independent contractors busy is a strange one. This seems so clearly anti-competitive I don't know how it's even legal. They don't come out and say they'd rather you didn't drive for UberXL, they just want to keep you busy and if that keeps you off Uber then it's a coincidence that never crossed their mind. Why Uber isn't filing a lawsuit over this is beyond me.
Eventually you get sick of Lyft's games and decide to just drive for Uber full-time and within a day you're shaking your head wondering if Uber is even trying at all. Like, at all. So you drive for both. Then you realize if you just turn off Uber for the rest of the week you can hit this bonus on Lyft....
[0] - https://i2.wp.com/therideshareguy.com/wp-content/uploads/201... [1] - https://help.lyft.com/hc/en-us/articles/115012926367-How-to-...