>I like to use my computer to work rather than working on the computer.
This is why I’m willing to pay whatever Apple asks. As far as I can tell, they have done the most to earn my trust that they might not try to shove malware or ads on me. They have had a few missteps in the past, but all the other companies are so much worse.
Plus their customer service has been leagues better than everyone else...which isn’t hard since no one else has any stores I can go and get my problem fixed at.
When the touchpad on my daughter's a Yoga stopped working, I had a technician exchange it within a day at our home. I got the same 2-year service level for my Lenovo X390 for 50$ extra and it's worldwide. I think a Mac you have to bring to the Apple Store and leave it there.
Yeah, Apple's service is abysmal. The University Village Apple Store in Seattle wanted to hold onto my macbook air for a week to replace the battery because they didn't have one in stock. Why didn't they have one in stock? I had an appointment scheduled for them to replace the battery, so why wasn't the battery pre-ordered to be there on that date?
Their customer service is infamous for being an extreme ripoff, always pushing towards "buy a new device".
Most recently there was a cool video where a journalist went to the "genius bar", was told that repairing his MacBook's broken backlight would cost more than a new one ("we have to fix water damage" lol), then went to Rossman and got it fixed for free in a minute.
This is why I’m willing to pay whatever Apple asks. As far as I can tell, they have done the most to earn my trust that they might not try to shove malware or ads on me. They have had a few missteps in the past, but all the other companies are so much worse.
Plus their customer service has been leagues better than everyone else...which isn’t hard since no one else has any stores I can go and get my problem fixed at.