Honest question, doesn't this creep people out? I mean, I'm obviously not the target market but I find it awkward enough when sites pop up those "Hi I'm <name>, how can I help you?" chat windows even though I know they're just a script. I can't imagine how I'd feel if I'd bought something a while back from a site and I got a personalized video from the person running it.
(Then again I did buy a Klein bottle a few years back and it came with basically a photo commentary of it being shipped and that was absolutely awesome, so...)
So, how exactly does this work? You get a notification that a customer has triggered your bonjoro, and then you record a video and send it to them via email?
I was just curious to know your number - it's an interesting data point. I have experimented with pricing, but not enough, so it's something I have to do at some point.