In Australia they seem to have made the kiosk the only option when in store. Tbh I don't mind it as the UI on these kiosks is very well done and I can spend my time looking through the list of available options.
Much prefer the kiosks, especially if I'm making changes/additions to the normal stuff on the order. Plus they often let you jump the massive queue at the counter. A lot of people seem quite averse to using them, and self-checkouts.
I wasn't so much opposed to using them originally but I just had no reason to use them since regular ordering worked fine. Now that they have removed the regular counters I have bothered to learn the self serve ones and I feel mostly indifferent about it.
Last time I went to the counter an employee said "let me serve you from here(the self serve)" at that point they are just educating you on how to order yourself next time.
That’s how a lot of the recently renovated McDonald’s look around here too (bay area.)