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Key question, is it guaranteed in your contract?

Also:

> Snapshots do not make a backup of your databases. If you would like to perform a backup of your databases, we recommend you perform an export, or launch a dump script via crontab.

For those plan prices if I was running anything mission critical there then I'd be making darned sure I was squirting copies of my site's dynamic data to somewhere else on a regular basis (and you should also be able to re-deploy your code from local). Even if there was a guarantee, I'd still have a backstop in place. Never underestimate the chance of a good cockup.



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