Might be true with AWS, but I had to go back and forth with GCP for days and threaten them with a blog post proving that their budget alert arrived 6 hours late (with our response in <15 minutes) in order to get refunded. Still pissed.
There are reasons that Enterprises don’t trust GCP. Google doesn’t exactly have a sterling reputation for customer support. Anyone who stakes their business on any Google service should know what risks their taking.
If their reputation isn’t enough to keep you from depending on GCP, their hiring of a lot of people from Oracle to beef up their sales staff should be a major warning.
Not only that, remember those mysterious "Google layoffs" back around Valentine's Day, before this virus mess? The ones they were so secretive about?
That was one of the new Oracle execs firing the entire Seattle-based cloud marketing team.
The reason for firing those people was solely to open up headcount to get more salespeople. The marketing team was not happy, for obvious reasons, and company PR worked pretty hard to spin this one. This is not how Googlers expect the company to work. But it is exactly what Oracle refugees expect.
My take: GOOG is in for some Ballmer doldrum years of its own. They've well and truly arrived for the employees, but Wall Street hasn't quite figured it out yet.
And guess what the first thing to get cut is during a recession - advertising. Not to mention if VC funding dries up not only does it affect advertising budgets, it’s mostly startups that are crazy enough to go with GCP. Most major enterprises who are going to start a major migration would go to AWS or Azure.
This might be a YMMV thing. I (well, someone in my team, but that's still on me right?) accidentally burned through ~£150,000 in 3-4 days on GCP, and GCP Support was quite straightforward (and indeed quite helpful through my extreme distress at the time) in refunding me the charges.
