We will probably have a better idea of where that line might be when the number of Americans who don't use the internet isn't measured in the millions. That number is about 25 million adults now.
I would bet cash money that a substantial fraction of people who claim they "don't use the Internet" actually do but don't know they are using "the Internet".
Also, many of the people who don't use the internet also don't have access to fax machines or mailbox service either (homeless, very rural), so they aren't harmed by internet replacement for those.
I’m not sure about that. The 65+ demographic is huge and very over represented in the survey.
From the full pew survey, the strongest correlations were education and age... and only 19% of those who didn’t have the internet said it was because they couldn’t afford it.
Given that the demographics of people who don’t have the internet overlap very significantly with those who need benefits the most, I can’t help but think that moving public services to online-only might be a bit of an out-of-touch solution.
https://www.pewresearch.org/wp-content/uploads/2019/04/FT_19...