That sounds like an appropriate response. I do think the BYOD push over the past 10+ years has improved Enterprise experience for end users and I expect things like Zoom and the current push for work-from-home does the same for working remotely.

I hope both Zoom improves their practices and other enterprise tools step up their game, too. It's been a joke that the first 15m of a meeting is spent getting things working for decades now.

Zoom seems to have spent time in some areas almost completely ignored by most others: Linux, more than a handful of simultaneous users, and poor connections (I feel like Zoom has other benefits, but these are egregiously bad with competitors). At my previous job it wasn't just slightly-more-blocky video chat in a slightly-more-awkward GUI client. We used our own equipment (and mostly used Linux in-house) and were spread all over the world (some countries had poor connectivity). We also had our company meetings via Zoom. We often tried other software and didn't bless any one of them, but I don't think any other single software would work. Without Zoom I imagine we'd do most meetings via voice--likely over POTS.