Personally, I think this problem is inevitable as organization scales. So, if you don't want to fall into that, remedy is simple: don't scale. As in, you can scale in terms of revenue and user amount, but avoid reinvesting it into hiring more and more people. (Classic examples of companies that achieved that, at least to some extent and at a certain moment, are Instagram and Whatsapp, but there are many more less famous ones).

I guess, when you're on the rocket part of the hockey stick it seems that you can solve anything by hiring more people. A lot of leaders kind of forget what they sacrifice when they do that.