Well, yeah, it's reasonable to expect investors to appropriately researching something before buying, and be cognizant of the risk that it could crash.
It's not reasonable for them to expect to deal with a platform that misrepresents the state of the market and executes trades at a non-market price, as was happening here. (It was telling them the oil futures still had a positive price when it was negative, and making them pay on that basis.)
> Well, yeah, it's reasonable to expect investors to appropriately researching something before buying, and be cognizant of the risk that it could crash.
Is it? Isn't this the entire reason risk management departments exist?
It's not reasonable for them to expect to deal with a platform that misrepresents the state of the market and executes trades at a non-market price, as was happening here. (It was telling them the oil futures still had a positive price when it was negative, and making them pay on that basis.)