“ The plan was for the Javits Center to take patients from overwhelmed hospitals in the city. But in practice it wasn't that easy. Some hospitals complained that the intake process was too complicated. And they sent few patients to Javits — even as they resorted to treating patients in the hallways”

What does it mean for an intake process to be complicated? Isn’t it straight forward like loading the patient + printouts of medical records into an ambulance, driving to the new place, and then transferring them into a bed?