Your last sentence hits the nail - many users don't have a choice in selecting the application, and due to industry fads can't expect to have a better option.
I can make a great chat system that uses fast native client, but it won't change the fact that Corporation A paid for a slack license and won't switch to mine.
Apparently, they trade off still worth it, as many electron apps are popular despite these issues. Many times there is electron app or nothing.