What I don't get is how incompetent IT technicians are even hired in the first place. I'm an IT worker in a large financial institution and none of my teammates have the slightest clue on how to do their jobs. The latest hire who was brought on as a combination worker/team lead tried to open a heap dump in Notepad this week...
COVID-19 couldn't have occurred at a worse time for me.
Competent technicians are hired to change cables in the server room, switch the tapes in the backup devices in smaller offices where there is no autoloader, reinstall Windows for end users, replace a keyboard etc. If you promote that guy to manager level you get a very incompetent manager.
COVID-19 couldn't have occurred at a worse time for me.