With COVID wfh, I've definitely heard alot of horror stories about local ISPs, especially with time of day based issues. (10 & 2) seem to be high-disruption periods. Where our folks have gotten engaged, 30/35 times it's wireless issues.
One thing that I would offer is for your friend to try to get input from neighbors in a rough proximity. I did have an issue a few years ago with Time Warner Cable where a contractor screwed up and hung the wrong grade coax on a pole.
With COVID wfh, I've definitely heard alot of horror stories about local ISPs, especially with time of day based issues. (10 & 2) seem to be high-disruption periods. Where our folks have gotten engaged, 30/35 times it's wireless issues.
One thing that I would offer is for your friend to try to get input from neighbors in a rough proximity. I did have an issue a few years ago with Time Warner Cable where a contractor screwed up and hung the wrong grade coax on a pole.