Indeed, and commission sales is a heck of a drug. If you need money, and a company is paying you to sell people a product... you may find yourself selling products you don't really believe in in a call center, where you know the person buying isn't really getting a good deal. Only a tiny step further to actively trying to take their money for a nice bump in your commission check.

Add that your scam call center employee might have family to feed, and suddenly scamming the rich senior's retirement fund seems like a minor transgression...