Yup. I'd been a relatively happy HBO Now user for years, but just canceled because they recently inexplicably broke playback on Linux browsers (which had worked properly for years). I had a useless back-and-forth with a customer service rep about how increasing friction like this -- especially with someone who is perfectly willing and able to pay for the service -- just drives people to piracy.
I had this problem with Netflix for awhile. I could play it in Linux Firefox if I switched my user agentstring. Contacted them saying "Hey, just unblock the useragent." They were insistent that that's not what they were doing and that they didn't block linux or Firefox. Even got pushed up a tier. A month later they unblocked it, but still, why block it in the first place?
Yup. I'd been a relatively happy HBO Now user for years, but just canceled because they recently inexplicably broke playback on Linux browsers (which had worked properly for years). I had a useless back-and-forth with a customer service rep about how increasing friction like this -- especially with someone who is perfectly willing and able to pay for the service -- just drives people to piracy.