I think that his lesson number 2 ("No separation between the technology organization and the product organization") is an interesting one, and to my mind very wrong. The goal seems right -- making sure that the product is built with the customer in mind -- but from what I've seen the best case is when the technology group can internalize those needs and make the right product calls, rather than having a completely different org. This is particularly the case in a startup.
Interesting stuff, for anyone who is thinking about data mining. For an overview of what the plan was in 2006, check out the FT article (which, incidentally, led to unanticipated problem, according to TFA)
