> knowing and caring about your customers more than anyone else.
Serve your customers, love your customers? Does it work...? Business books seem to be about "competitor advantage": network effects, switching costs, lowest-cost provider, mind-share, patents.
But it's true that if you are the current leader, you will know your customers better, because you're interacted with them more (and their responses are also specific to your product).
BTW: I believe that MS deliberately didn't update IE, because they didn't want the web to happen (it would undermine their platform and apps).
Serve your customers, love your customers? Does it work...? Business books seem to be about "competitor advantage": network effects, switching costs, lowest-cost provider, mind-share, patents.
But it's true that if you are the current leader, you will know your customers better, because you're interacted with them more (and their responses are also specific to your product).
BTW: I believe that MS deliberately didn't update IE, because they didn't want the web to happen (it would undermine their platform and apps).