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In other words, "solve a frequent, burning problem".

Tom Blomfield worte about how during YC S11 they had trouble growing at all. He chanced upon a customer who fit their product's user persona to a tee but at the end of a 20m conversation Tom realised the it wasn't really a burning problem for them at all.

And so they pivoted...to GoCardless.

https://archive.is/8IDcl




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