The lack of desire to get things right throughout the bureaucracy is the problem. The software is just a mechanism. Other organizations that actually care figure out ways to get things right even when the software has issues.
You can see in the film Brazil, from 35 years ago, that this was already a problem and concern even without modern software.
Much older than that. The blackly humorous 1965 short story "Computers Don't Argue" by Gordon R. Dickson is pretty much the definitive "software as a bureaucracy" story. No spoilers - it's short and well worth it:
You can see in the film Brazil, from 35 years ago, that this was already a problem and concern even without modern software.