I wouldn't trust any model to generate text for customers yet. Not even the largest GPT3. There are no guarantees on what they will output and could be damaging to your business.
You're better off either:
1- Defining common "intents" that a lot of customer queries are categorized into, and having a model map the incoming message to the appropriate canned response. Look at Rasa, for an example of this.
2- if you insist on generating the text, have it be a recommendation to a human agent that either chooses to send it or writes their own response.
You're better off either: 1- Defining common "intents" that a lot of customer queries are categorized into, and having a model map the incoming message to the appropriate canned response. Look at Rasa, for an example of this.
2- if you insist on generating the text, have it be a recommendation to a human agent that either chooses to send it or writes their own response.