I personally haven’t found this to be the case. I’ve often found that starting out with an apology leads the offended to be much more receptive to what you have to say next. Best case scenario the person you are apologizing too isn’t offended at all and tells you so. Worst case scenario the offended uses your apology as justification that a wrong was committed in the first place. Thankfully I have only ever encountered either the former or people somewhere in the middle.
I personally haven’t found this to be the case. I’ve often found that starting out with an apology leads the offended to be much more receptive to what you have to say next. Best case scenario the person you are apologizing too isn’t offended at all and tells you so. Worst case scenario the offended uses your apology as justification that a wrong was committed in the first place. Thankfully I have only ever encountered either the former or people somewhere in the middle.