>If that's how it works in your country then it seems likely your country is also broken/corrupt and is effectively 'in on it' (helping the likes of Adobe to steal from you).
How does this get settled in a non-broken/corrupt country? You lodge a complaint and the government launches a fleet of lawyers on your behalf? I'd be surprised if that's a routine response to consumer complaints anywhere.
Small claims court is an attempt to address the problem of court being too expensive. I think legal costs have grown to a point that we need some kind of "medium claims" court in the US (or just dramatically expand the limits of small claims).
How does this get settled in a non-broken/corrupt country? You lodge a complaint and the government launches a fleet of lawyers on your behalf? I'd be surprised if that's a routine response to consumer complaints anywhere.