I've run into some interesting business practices since I've gotten into Woodworking/woodcarving. There's a business I buy carving wood from where his process is you place an order, he ships you the items, and then also mails you an invoice and then you have to send a check or money order.
The most fun experience I've had was when I ordered a Vega fence for my tablesaw. I'm like 98% sure the guy in Illinois that I talked to is also the guy who owns the company, makes the fences, packages them, and physically walks them to the UPS store.
It was legitimately interesting to hear his perspective when I had an issue with my shipment. He literally remembered my order off the top of his head and helped troubleshoot without any sort of reference material.
