I have a personal punishment policy for any obvious violation of UX/UI - they will permanently and irrevokably lose me as a customer. Even if they fix it, I won't budge. Leadership needs to use their own products and if they allow this to go to production, I wonder what they're doing behind the scenes. Small battles that I pick, but by god it is so satisfying.
So a small shop that can only pay 1 fresh bootcamp dev who is trying their hardest doesn’t get your business because they can’t keep up with several hundred Frontend google devs. Seems a little silly and absolutist.
It's a win-win. The small shop also can't afford to deal with this customer. Not to disparage either, but a first lesson for small businesses is that you can't chase every customer.
Most horrible UX comes from too much software, not to little. If it was a single dev, they’d probably not have time to implement all the popups, dickbars, newsletter reminders, full screen interruptions, and dark patterns. Horrible UX takes large engineering effort.
It is usually the opposite - large enterprises have horrible UX than a mom & pop small shop. Furthermore, just because you're small doesn't mean you cannot fix UX of the user. I don't throw my money at them in charity or pity for being small. There are some great small businesses, and many not so great. Absolutist argument is perhaps in the point you're making.
I run a small side business with $2k/month in revenue and I damn well make sure that there are no annoyances to the user. This is standard expectation and has nothing to do with how big or small you are. We should all strive for excellence and not perpetuate mediocrity.
Regarding silliness - it would be silly to keep going to a restaurant that has rude service. That's what you're saying essentially.
