> I'm surprised customers wouldn't go for tablets if it meant they didn't have to pay the 15% tip.
It seems to have become quite normalized to put tip jars out for all sorts of businesses that aren't really service-based. Setting the expectation. Or putting on a tip line on the credit card receipt -- sure, you don't have to tip, but we want you to think you're abnormal if you don't.
I don't think switching to tablets would do anything to reduce the expectation of tips.
It seems to have become quite normalized to put tip jars out for all sorts of businesses that aren't really service-based. Setting the expectation. Or putting on a tip line on the credit card receipt -- sure, you don't have to tip, but we want you to think you're abnormal if you don't.
I don't think switching to tablets would do anything to reduce the expectation of tips.
And it hasn't been 15% for years.