Jesus christ you are so incredibly arrogant whilst lacking any consideration for a scenario different from what you've experienced yourself.
You've clearly got no idea and just have an axe to grind. I never once implied a chatbot would be a silver bullet that equates to an experienced agent, did i?
There are several ways a chatbot can work with chat and voice channels. Several companies have done it effectively. To suggest a chatbot is completely useless is baseless and completely ignorant.
Have you considered that in industries such as travel, a snap border closure triggers such an immense spike of enquiries for issues that are being fixed through short term hacks because systems are built on stacks on stacks of legacy applications and covid has broken core assumptions the business logic is built off? And that your company is now so cash poor you cant afford the incredibly expensive market rates that the shut borders have created?
Spare me a response with your naive solutions and accusations that basically amount to 'just fix it' with no tether to reality. You've literally offered no solutions, just misinformed rants.
You've clearly got no idea and just have an axe to grind. I never once implied a chatbot would be a silver bullet that equates to an experienced agent, did i?
There are several ways a chatbot can work with chat and voice channels. Several companies have done it effectively. To suggest a chatbot is completely useless is baseless and completely ignorant.
Have you considered that in industries such as travel, a snap border closure triggers such an immense spike of enquiries for issues that are being fixed through short term hacks because systems are built on stacks on stacks of legacy applications and covid has broken core assumptions the business logic is built off? And that your company is now so cash poor you cant afford the incredibly expensive market rates that the shut borders have created?
Spare me a response with your naive solutions and accusations that basically amount to 'just fix it' with no tether to reality. You've literally offered no solutions, just misinformed rants.