I'm a digital product manager, and I concur with everything that Tim stated in his post...however, the sad part is - at least where i have worked - there is inertia from higher up that forces (yes *forces*) certain directions. "You have to keep adding to your products, else they're considered dying!...yada yada yada" I've even heard that in other places of business, there isn't a forcing function so much as incentives to "keep innovating"..."Hey, if you want your bonus, you have to show that you did something to your products...yada, yada, yada..." Which, unfortunately leads to what Tim so rightly noted about there being a cost to the user, etc. For every X numbers of frustrated users out there, there are a number of frustrated/blocked product managers...i sure feel that way.

(Maybe i should have stayed as a web dev. years ago...life was simpler back then, and not as rife with frustrations with other humans as it is nowadays. /sigh)