1) Just like in Sales, on average it is cheaper _and_ marginally more profitable to retain an employee than to recruit a new one. This includes cost to recruit, interview, onboard, etc.
2) The exceptions here that throw off the average are those companies with strong inbound hiring pipelines (ex: Amazon will never have a shortage of applicants) that reduce the costs of recruiting + interviewing, and retaining high performers (e.g.: the cost of losing an upper-decile performer is much more significant.)
1) Just like in Sales, on average it is cheaper _and_ marginally more profitable to retain an employee than to recruit a new one. This includes cost to recruit, interview, onboard, etc.
2) The exceptions here that throw off the average are those companies with strong inbound hiring pipelines (ex: Amazon will never have a shortage of applicants) that reduce the costs of recruiting + interviewing, and retaining high performers (e.g.: the cost of losing an upper-decile performer is much more significant.)