I tried to use ID.me, and learned that they only support Chrome and completely broke their MFA implementation[1]. I found their support page and submitted a message in June. I received messages in July and August saying it was still in the queue. No response since.
When I reported a compatibility issue with login.gov and Mobile Safari’s restrictions on WebAuthn which had shipped a few weeks earlier, I got a quick reply and they shipped the update within a month.
1. MFA using SMS returns an error code and a link to a support page which does not exist, FIDO (it gives an error immediately rather than triggering the standard dialog like every other site), and TOTP has the option to copy the secret disabled in the HTML.
I had a couple week period earlier this year where I would have been eligible for unemployment, but they couldn't make the standard verification work and I got stuck trying to use ID.me and failing over and over. Never occurred to me to download Chrome and try that.
When I reported a compatibility issue with login.gov and Mobile Safari’s restrictions on WebAuthn which had shipped a few weeks earlier, I got a quick reply and they shipped the update within a month.
1. MFA using SMS returns an error code and a link to a support page which does not exist, FIDO (it gives an error immediately rather than triggering the standard dialog like every other site), and TOTP has the option to copy the secret disabled in the HTML.