Valve are definitely not user-centred. They are profit centred. Valve provide no subsidised hardware (PC gamers still need to supply their own), and charge indie developers 30% commissions, a regressive 'tax' compared to the 20% they charge AAA.
Per-employee, Valve is the most profitable company in America, and Gabe Newell the 97th richest American. They got there with forced exclusives (Half Life 2 could only be activated on Steam) and simply being first to market. They are no longer even bothering to curate their storefront.
Of course Valve is not a charity, but of all companies in their space or close to them, they are miles ahead than any competition because users like using their product. Simple as that.
Everybody prefers Steam to EGS not _only_ because they're stuck there, but because it's genuinely a better product. It's golden handcuffs, but a fantastic product nonetheless.
In my opinion Valve has found the perfect balance between making gamers, a notoriously difficult category of people hard to please, happy and making serious money. Laughing all the way to the bank while single-handedly improving the status of Linux gaming and desktop in general. I'm more than OK with that.
Per-employee, Valve is the most profitable company in America, and Gabe Newell the 97th richest American. They got there with forced exclusives (Half Life 2 could only be activated on Steam) and simply being first to market. They are no longer even bothering to curate their storefront.