My take is that RPA by itself is useful as most big companies have mind blowingly manual processes in their back offices (or even worse they don't have mapped their processes).
The combination of RPA with AI/ML, usually called "Intelligent Process Automation" is merely dropping some OCR or NLP engine here and there to help in points of the workflow when there is no other possiblity other than some person reading a document and trying to come up with the next step. Calling this "AI" is a stretch.
The combination of RPA with AI/ML, usually called "Intelligent Process Automation" is merely dropping some OCR or NLP engine here and there to help in points of the workflow when there is no other possiblity other than some person reading a document and trying to come up with the next step. Calling this "AI" is a stretch.