> American perspective, no matter what the government told people to do, there was going to be a contingent of people that would do the exact opposite because we are a stubborn and distrustful people.
Right, but you have to start somewhere. The reason we are distrustful is because past experience with the US government has taught us to be distrustful. The first time the US government applies this idea to trust the people and give truthful information, it probably won't go super well. People will still doubt and mistrust. Trust is built over time, not just by saying "yeah, we've been lying forever now, but trust us, we're going to start telling the truth now".
The answer shouldn't be "well, the people aren't going to trust us anyway, so we shouldn't bother being truthful". That's just self-fulfilling the lack of trust, and perpetuates the problem.
Someone else pointed out that telling the truth can also allow you to use social pressure to get what you want. As you point out, telling people "masks don't work so don't bother hoarding them" didn't work; people still hoarded them and there was a shortage. And people who hoarded early could later put on a smug grin and say, "yeah, I knew what was going on from the start and did the right thing". If the government had instead said "masks can help, but we need to reserve the supply for hospitals and first responders", then you create social stigma around hoarding masks. It won't stop hoarding 100%, but it can help. At least you probably won't be worse off than the shortages we ended up having anyway, and, meanwhile, you've taken a step that increases trust. And you paint the hoarders as anti-social and selfish.
When the message was "masks don't work for the public", it was translated to "well they work, but not for you" and thus to "grab as many masks as you can before you are relegated to the no-mask-for-you public bin".
The messaging was crude, obvious, untrue, and ultimately self-defeating. It only takes a small minority of people to buy up everything, especially small, cheap, lightweight objects sold in quantity packaging.
> ...create social stigma around hoarding masks. It won't stop hoarding 100%, but it can help...
That only works in a society with a certain baseline of trust, accountability, and empathy. If you remember 2019, things were already hyper-partisan, a large minority of the population was in a cult of disinformation, and the media was reeling from the shift away from print and moving towards a clickbaiting 24-hour news cycle.
Right, but you have to start somewhere. The reason we are distrustful is because past experience with the US government has taught us to be distrustful. The first time the US government applies this idea to trust the people and give truthful information, it probably won't go super well. People will still doubt and mistrust. Trust is built over time, not just by saying "yeah, we've been lying forever now, but trust us, we're going to start telling the truth now".
The answer shouldn't be "well, the people aren't going to trust us anyway, so we shouldn't bother being truthful". That's just self-fulfilling the lack of trust, and perpetuates the problem.
Someone else pointed out that telling the truth can also allow you to use social pressure to get what you want. As you point out, telling people "masks don't work so don't bother hoarding them" didn't work; people still hoarded them and there was a shortage. And people who hoarded early could later put on a smug grin and say, "yeah, I knew what was going on from the start and did the right thing". If the government had instead said "masks can help, but we need to reserve the supply for hospitals and first responders", then you create social stigma around hoarding masks. It won't stop hoarding 100%, but it can help. At least you probably won't be worse off than the shortages we ended up having anyway, and, meanwhile, you've taken a step that increases trust. And you paint the hoarders as anti-social and selfish.