No it’s not, caved in is the exact perfect word that should be used. Specifically considering the language they used in their promotional material. It is exactly because they’re a company and they must know that they will have to comply with laws that apply on them that they should’ve either not used that wording in their promos or not cave in to legal requirements.
Saying they caved in is putting it mildly. You can even say the purposely misled their customers, and as of now, have not exactly owned up to it yet.
Edit: I’m also sick of the usage of the word problematic. Using problematic is problematic itself.
Stick by their supposed principles, or at least spend money to defend the dude they exposed. Basically they fucked up majorly regarding this specific person and they should spend however much to fight the chaos they have caused.
Saying they caved in is putting it mildly. You can even say the purposely misled their customers, and as of now, have not exactly owned up to it yet.
Edit: I’m also sick of the usage of the word problematic. Using problematic is problematic itself.