I mean this genuinely: I'm amazed there was a point at which people were ever thrilled enough with the quality and level of support from Ubiquiti that they are now shocked. Other than the working hours first level chat support I can't think of anything they had in support that remotely resembled having quality support. Shit, 3 years ago I was happy if there was someone on the forums that found a version of firmware that had killer features like "routing, hardware NAT, and IPv6" working all at the same time without (major) bugs. Low quality software and support with cheap hardware is what they've always been known for with everyone I've ever talked to.