This has already happened with "Steve's" email address at Apple, which used to be monitored but is now mostly ignored, I suspect because of the sheer volume of traffic.
Sure, you'll get a response after emailing tcook@apple.com. But there's no guarantee that the customer service peep assigned to you will do anything to help.
I tried this approach when a client was having issues enrolling in Apple Enterprise to distribute an app in-house. Didn't work, took four months until we could release our app.
I secretly hope everyday that a competitor comes along who can produce hardware with a matching level of beauty.
Not sure why any existing hardware maker can't do it. Everyone else is producing plastic boxes of crap. That said I'll never have a mac, that whole mindset is so foreign to me.
